Need help leading the charge on CX but not sure where to start, what to do or how to do it? You can now apply to have Aileen Day, Australia’s leading practitioner in all aspects of customer experience to mentor your scaling business to gain the trust and loyalty that takes you from a business to a value driven brand. This offer is category specific and observes a commitment of 12 months. Aileen will lead you through the tactical and pragmatic activities customised to your business with packages starting for less than the average cost of a retail manager.
It’s time we in business understand the finer details on what it means to deliver a customer experience worthy of our customer’s loyalty from the outside in.
It’s also time to stop talking and get on walking. If you want to take your business and create a value driven brand that makes you the hero in your industry then Aileen Day is here to get you into the stadium.
You might hear plenty of people talk about Customer Experience or CX but in Aileen’s world, she wants you to see the whole picture, the bigger picture.
CUSTOMER. EMPLOYEE. HUMAN. EXPERIENCE. #CEHX.
This is where you change the game.
Aileen has several plans to suit your business when you’re serious about becoming a destination to work for, spend money with and be loyal to. Aileen has spent over 20+ years helping businesses such as Bunnings and Officeworks become ‘Australia’s Most Trusted Brands’ year after year and now she wants to help your business deliver a value driven brand just like the heavy hitters. Choose the Virtual CX GM plan that works best for you and click the ‘Make a Booking’ button to arrange a complimentary 30min consult from Aileen to iron out the rest of the particulars and help establish alignment between your needs and Aileen’s skills and values.
Aileen has spent nearly 5 years solely building her IP and experience to be able to deliver a unique approach to solving your business’s customer, employee and human experiences. If you find your business is falling foul to high employee or customer churn, poor lead generation, even poorer customer conversion, experiencing regular disruption and inconsistencies in the way you do business then applying to work with one of Australia’s leading CX experts could be the first step in getting your business out of the jam and on it’s way to becoming a value driven brand. Aileen’s signature system sees Aileen delve deep into your business from the outside in. It’s a journey, it’s a commitment that everyone needs to get on board with and the results can then speak for themselves. Lower marketing costs, higher customer satisfaction, improved team member culture, customised reporting and insights, a deeper understanding of your business’s value proposition and how to deliver it to your audience the way they need you to. When you engage Aileen to consult on your business’s CEHX, you can be sure that there will be no other client in your category as Aileen has always been told by her Father, the first in is the best dressed. You’ll note that nothing worthwhile happens overnight so Aileen only offers her signature program in 6 monthly or 12 monthly plans. Choose the plan that works best for you and click the ‘Make a Booking’ button to arrange a complimentary 30min consult from Aileen to discuss your business and help establish alignment between your needs and Aileen’s skills and values.
About 18 months ago, Aileen started on a journey to kick her business into a new level. Now that sounds awesome but in reality she had been metaphorically sitting on her hands for 3 years and was no where near where she knew her potential could take her. Fast forward 12 months, 4 business accelerator programs, a desire to never go back to sitting on her hands (she’s part Greek, this literally hurts her heart), she has turned her business around. However, she knew that what she had learned was so brilliant that she cherry picked the best things about that 12 month experience, coupled it with her own 25 years business experience and compiled it together for other business owners just like her to learn from and create the change they need. With this, she created, the MOMENTUM Business Accelerator Group.
This is an application only membership and it is created to drive all involved towards creating their own value driven brand and their own value driven life.
This is the MBA you really need.
Development of our business and our selves is crucial for growth and to create a value driven life. From time to time, Aileen facilitates different business workshops and programs created to be purposeful in helping you create your own value driven brand. Sometimes that brand is your business, sometimes it is you. To be the first in the know of upcoming workshops and programs, you can subscribe to receive notifications either via email or SMS. Simply click the button and fill out a few details. Aileen will certainly not be spamming you or sending your details to any Nigerian Princes, this is her promise to you.
Have a conference or event coming up and you want your audience to learn a few things about CEHX?
Then get in touch as Aileen Day will provide you with your bespoke speaking experience helping your team or conference audience to learn what a value driven brand looks and feels like when you get your CUSTOMER, EMPLOYEE and HUMAN EXPERIENCE priorities lined up.
Aileen’s high energy, low bullshit personality is a crowd favourite and with the additional options of facilitated workshops, mystery shopping and many more customisable ideas available to create a value driven experience you’ll see why Aileen specialises in customer loyalty.
Fill out the contact form to book Aileen for your next event.
To be industry agnostic simply means that Aileen has the skills and programs that allow her to work with many and possibly any industry as her ability comes in helping you find what serves your customers as she acts as the voice of your customer, not the industry expert.
In all honesty, no. There is no guarantee. Humans are fickle. New brands are constantly emerging and every day is a new challenge to rise to. What is guaranteed is that Aileen will instil all of her passion, knowledge, skills and influence to be there for you and your team to make those changes in your business that will help you be prepared to rise to each challenge should you put in the same dedication and commitment.
Over the years, Aileen has learnt a few things about her skill set and it’s uniqueness. This however came with some hard lessons. In this era of her career, she values highly the ability to ensure that her energy is allotted to those who are committed to change and aligned to her brand values. To do this it is necessary to ensure that your organisation and Aileen are a match to then become a positive force to be reckoned with.
As Aileen says, well that’s no problemo. Aileen is a fiend for social media (in a healthy way) and you can follow her from LinkedIn to TikTok to catch different content on each platform on a regular basis. Aileen creates content for the purpose of sharing insights, trends, a bit of personality and a general mechanism to stay in touch until you’re ready to work together. All social links are available in the Footer of this website.
Fantastic. If you have more questions, feel free to head over to the Home page and hit us up in the Get In Touch form. We will endeavour to respond more promptly than your teenage children playing on the PlayStation do when you ask them what they’d like for dinner.
The mission behind creating ‘The Value Driven Brand’ is to help 10 million business owners, leaders and entrepreneurs globally to learn what it takes to strategically create their own value driven brand. Helping them to create rich human experiences with help from the humans who have done just that for themselves and those around them.
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